Answer every call
you'd miss.
OrderBrain is the AI phone agent for UK restaurants. We pick up in your customer's accent, take the order, book the table, and answer every allergen question with a full audit trail — so you never miss revenue when the kitchen's flat-out.
See pricing from £99 / site / month · Cancel any time
- 100%
- Calls captured
- 6+
- UK accents trained
- <500ms
- Latency p99
Table for four, tomorrow at seven, name's Ada.
Tomorrow at 7 pm, party of four, under Ada. What number should I text the confirmation to?
Oh seven seven oh oh nine zero zero one one one.
Built on
- TTwilio
- SStripe
- ✉SendGrid
- ⌬Azure OpenAI
- ♪Azure Speech
Sample call
Hear what your callers will.
A 30-second sample of OrderBrain handling a phone reservation — real voices (Libby for the agent, Ryan for the caller), same cadence as a live pilot call.
Want to hear it on a real call? Start your pilot →
Built for
Restaurants of every shape
The shared shape: phones ring, kitchens are busy, and missed calls become lost revenue. We capture every call regardless of sector — the dashboard does the rest.
Gastropubs
Friday-night reservation rush, allergen-aware menus, multi-line phones — the OrderBrain sweet spot.
Takeaways
Phone-heavy order flow, repeat callers, allergen-aware menu. Every order captured in the OrderBrain dashboard ready for the kitchen.
Cafés & coffee
Wholesale account orders by phone, allergen Q&A from a fast-changing menu, reservation overflow.
Hotels & resorts
In-room dining + restaurant reservations + concierge overflow. Multi-language matters.
Multi-site groups
Unified routing across sites with per-site menu schemas, brand voice, and reporting.
Catering & events
Long-form enquiry calls captured and structured for follow-up. Never lose a £2k Christmas party.
Numbers
What pilots are designed to see
Targets baked into the v1 platform. Pilot KPIs published with attribution on launch.
- 100%
Calls answered
vs. the 20–30% UK restaurants miss at peak
- <500ms
p99 voice latency
MOS round-trip on the critical path
- 14/14
FSA allergens covered
Audit log per Q&A, per call
- 3 days
Pilot to first live call
Including menu + allergen ingest
How it works
A loop, not a product to learn
Live in days, not weeks. We provision the phone number, ingest your menu and allergen data, and you're answering every call from day one. The dashboard is browser-only, no app to install.
- 01
Caller dials your number
Twilio answers and routes the call to OrderBrain — or to your kitchen first, with AI fallback after N rings. Caller never hears voicemail.
- 02
We take the order
UK-accent ASR plus a per-tenant menu intelligence layer. Allergens answered from your declared schema, with a per-call audit log.
- 03
You see it all in OrderBrain
Orders, reservations, transcripts, sentiment, and the full allergen audit log — in one operator dashboard. Optional webhook to push events anywhere you want them.
Why OrderBrain
What you get out of the box
Seven capabilities at launch. No add-on modules, no per-feature pricing — the platform is the product.
Always on, hands off
Picks up before the third ring, every shift, every day. No more 'we missed the lunch rush' calls or no-show voicemail. Every order and reservation lands in the OrderBrain dashboard ready to action.
Designed for UK accents
Per-tenant ASR adaptation learns your kitchen's noise floor and your customers' accents — RP, Geordie, Scouse, Glaswegian, MLE, South Asian English.
Natasha's Law, baked in
Allergen answers grounded in your menu schema with a per-order audit trail. UK GDPR data residency in Azure UK South.
Multilingual on day one
English, Spanish, and Polish for v1 — auto-detected on the caller's first turn. Hooks for French, Mandarin, and more in v1.1.
Branded voice, optionally
Configure a per-tenant greeting and voice persona. Azure Speech by default; ElevenLabs available on Multi-site and Group tiers.
Sentiment + transcripts
Every call recorded, transcribed by Whisper, labelled with Claude. Alerts fire on frustrated or cancelled-after-confirmed orders.
Restaurant phone AI · in depth
The AI phone agent built for British restaurant operations
OrderBrain is a UK-first AI phone agent for restaurants: a voice AI that answers your phone, takes orders, books reservations, and answers every allergen question with a complete audit trail. We built it because British restaurants miss a third of their phone traffic on a busy Friday night, and missed calls become lost revenue you can't recover. Voicemail is not a fix. Diverting to a call centre isn't either. A reliable AI receptionist that speaks your menu and knows your allergens is.
Phone ordering, reservations and waitlist — one platform
OrderBrain handles the three call types every restaurant gets all day: someone wants to order food, someone wants to book a table, someone wants to know what time you stop serving Sunday roast. Our phone ordering system captures the order with full modifier support (sides, dressing, size, allergen callouts) and lands it in your operator dashboard ready for the kitchen. The phone reservation systembooks or modifies tables, joins waitlists when you're full, and sends SMS confirmations automatically. Every conversation is transcribed and labelled with sentiment so you spot the frustrated callers before they become a bad review.
Natasha's Law allergen compliance, baked in
The Food Information (Amendment) (England) Regulations 2019 — known as Natasha's Law — requires food businesses to disclose the 14 named allergens when asked. OrderBrain's allergen Q&A audit log records every question a caller asks about allergens, the answer your agent gave, the items it was about, and whether the answer was matched to your menu schema or fell back to a kitchen check. The result is a continuously growing compliance trail you can hand the FSA if anyone ever asks. Read more about Natasha's Law compliance →
UK-accent ASR — Geordie, Glaswegian, Cockney, MLE
Most voice AI is trained on US English. The accent gap matters: a system that misreads “double oh” as “two zero” or hears “cheese and onion” as “cheese on the onion” costs you orders. OrderBrain uses per-tenant UK-accent trained ASRthat adapts to your local accents and your kitchen's noise floor. Received Pronunciation, Geordie, Scouse, Glaswegian, Cockney, Multicultural London English, South Asian English — all in scope for v1. We also ship Spanish and Polish out of the box, with French, Mandarin and Vietnamese on the v1.1 roadmap.
How we compare to Slang.ai, PolyAI and Flipdish
Slang.aipioneered restaurant voice AI in the US and remains the natural reference; we're the UK-first alternative with Natasha's Law compliance and UK accent coverage built in. See the full Slang.ai comparison → PolyAItargets enterprise voice agents for banking and hospitality; OrderBrain is purpose-built for restaurants and starts at £99 / site / month versus PolyAI's custom-quoted enterprise pricing. Flipdishis primarily an online-ordering platform with a phone-answering add-on; we're phone-AI-first, with the full operator dashboard, transcripts, sentiment and allergen audit included at every tier.
Restaurants we're built for
UK gastropubs, takeaways, cafés, hotel restaurants, multi-site groups and catering businesses all see the same pattern: the phone is loud, kitchens are busy, and missing a call costs real money. OrderBrain works the same way for all of them. Dedicated guides: voice AI for gastropubs, phone ordering for takeaways.
Compliance
Built for the UK from day one
The boring parts your compliance team actually cares about — committed in code, not just claimed on a website.
UK GDPR
Data residency in Azure UK South
Natasha's Law
Per-call allergen audit log
ICO Registered
Data Controller relationship documented
Azure UK South
Postgres, KV, Container Apps — all UK
Cyber Essentials Ready
Per the platform security baseline
Compared
How we stack up
The honest comparison — there are great competitors. We win on UK-first features and being explicit about price.
| Feature | OrderBrain | Slang AI | PolyAI | Flipdish |
|---|---|---|---|---|
| Native operator dashboard | — | |||
| UK-accent trained ASR | — | — | ||
| Allergen Q&A audit log | — | — | — | |
| Reservations + waitlist by phone | — | — | ||
| Spanish + Polish v1 | — | — | ||
| Sentiment alerts | — | |||
| Starts at £99/site/month | — | — |
“We were missing a third of our Friday-night phone orders. The first week with OrderBrain we caught all of them, plus fourteen reservations that would have hit voicemail. The allergen audit log alone is worth the price.”
Pilot operator
UK gastropub · 1 site · ~600 calls/mo
Pilot quote · attribution on launch
ROI calculator
How much are missed calls costing you?
Three numbers. Slide them to your kitchen and see the annual revenue OrderBrain would recover.
Calls that ring out, hit voicemail, or you can't answer at peak. UK average is 22% of inbound.
Your typical basket — phone / delivery / takeaway. UK takeaway average is £24.
How many of those missed calls OrderBrain would actually convert into orders. Pilots run 60–75%.
Annual revenue recovered
£24,300
Per month
£2,028
Per week
£468
No card required. Two-week pilot, exit anytime.
Estimates only. Actual recovery depends on your call volume distribution and menu complexity. Pilot data lands you a real number within 14 days.
Pricing
Honest, anchored, no surprises
Anchored between Flipdish (~£50–150) and PolyAI (£300+). Pilot pricing locks in at launch.
Indie
Single site, single number, full product.
£99/site/month
- 1 location
- Up to 500 calls / month
- Operator dashboard + transcripts
- Allergen Q&A audit log
- English + 1 additional language
- Email support · next-business-day
Multi-site
Most pilots start here.
£199/site/month
- Up to 5 locations
- Up to 2,000 calls / month per site
- Reservations + waitlist by phone
- All three v1 languages
- Sentiment alerts via webhook
- Priority Slack support · 4-hour SLA
Group
Unlimited everything + branded voice.
£399/site/month
- Unlimited locations + calls
- Custom branded voice persona
- Dedicated success manager
- Quarterly menu + allergen review
- 99.95% SLA · on-call
Common questions
Frequently asked
Short answers to the questions every pilot operator has asked us so far.
How does call routing work — does the AI always pick up, or only on missed calls?
Configurable per site. Three modes. (1) AI-first: every call goes straight to the AI agent — best for greenfield sites or after-hours-only deployment. (2) Human-first with AI fallback: incoming calls ring your existing landline for a configurable window (20 seconds default); if your team doesn't pick up in that window, OrderBrain takes the call. Smooth handoff, no "press 1 for AI" menu, same greeting either way. (3) Business-hours aware: same as human-first within your opening hours; outside hours OrderBrain answers directly, so an empty kitchen never rings for 20 seconds at 3am. You pick the mode during onboarding and change it any time.
How long does setup take?
Most pilots are taking calls within 3 days of signing. We provision the Twilio number, ingest your menu and allergen data, and your team logs into the operator dashboard. The most time-consuming part is verifying allergen data — we can't shortcut that and won't.
What does my team actually see?
A live operator dashboard for every site: incoming calls, captured orders, reservations, waitlist, allergen Q&A audit log, transcripts, and sentiment. Everything is searchable and exportable. Most pilots run it on a tablet by the pass or on the back-office screen.
Where does the order go after the call?
Straight into the OrderBrain dashboard, with optional outbound: a webhook for each captured order, an SMS confirmation to the caller, and an email summary to the operator. Push to anything that speaks HTTP if you need it elsewhere.
Is the data stored in the UK?
Yes. Production Azure resources run in UK South. Postgres, Key Vault, Container Apps, Blob Storage — all UK. Call audio and transcripts are retained for the configured window (default 90 days) then deleted.
Can we cancel?
Monthly billing, cancel any time. We export your full call + allergen audit log so compliance evidence stays with you.
Start your pilot
We're onboarding 1–2 UK restaurants for v1. If you miss calls on Friday nights and care about getting allergens right, you're a fit.
No setup fee · Monthly billing · Cancel any time